Our return policy is effective for 7 days since receiving your product since products are mostly wear on products. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. Besides, orders that are processed is not eligible for a refund before you receive your product.
For exchanges or refunds (if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and the reason for your return.
For the most common issue which is wrong sizing, once our team has given your return email request a check, we will get back to you via email. If eligible, we will only offer FREE exchange but not refund.
Return requests for orders received and delivered after 7 days will be politely declined. We hope you understand. If 7 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
For returns, we will send you a RMA number so you could print it out and attach it on the package of the return item so it will be sent back to our warehouse in California.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or refund.
If you are approved, we will send you a replacement of the faculty product or send you the product with the correct size for FREE. In really rare cases with refunds (if applicable), we will offer a 30% refund and you could also keep the product.
Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Choosing multiple sizes to try on: If you purchase multiple sizes of a product just to try out all sizes and return the ones that do not match your size you are not eligible for a refund.
Delayed Shipping Time: Due to high demand, shipping times with our partnered shipping companies are slightly delayed at this time. We provide limited time Standard Tracked Shipping option which is FREE and we kindly ask for your patience for your parcel to be arrived.
Fulfilled Products: If you want to cancel an order after purchasing, it must be done within an hour of the purchase with a reasonable reason. This is because we will fulfill your order within an hour to make sure products to be at your doorstep as soon as possible.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to email@example.com
1. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number
- If there are multiple products in an order, identifying the product with the issue .
Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support email.